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Our Terms of Business set out clearly and simply the responsibilities we at Air Travel Corporation have to you and which in turn you have to us. In these Terms of Business “you” means all persons named on the booking, including anyone who is added or substituted at a later date. “We” means Air Travel Corporation a trading name of Maxiworld Limited.
When accepting our Terms of Business you do so on your behalf and others named in your party that you have read, understood and accepted these Terms of Business as well as the Travel Provider/s Booking Conditions and the information provided to you. In completing your booking with us you are accepting both our Terms of Business and the Travel Provider/s booking conditions which are available on request.
1. Booking Procedure – When you make a booking with us the required deposit or full payment must be paid in order for our reservations agent to confirm the booking and a contract comes into existence between you and the Travel Provider. Bookings may be made by telephone, or on line. When confirming your booking via Air Travel Corporation we will issue you with a confirmation invoice, showing the balance and date due if applicable.
2. Payment - Bookings made within twelve weeks of departure must be accompanied by the full payment. If full payment is not received by the due date, we reserve the right to treat your booking as cancelled, and you would incur cancellation charges as set by the Travel Provider/s, which could be up to 100% of the value of the booking. Bookings made outside 12 weeks of departure may be secured by paying a deposit. The amount of the deposit payable varies and you will be advised at the time of booking. All deposits are non-refundable, unless in the event that travel arrangements are unavailable. Air Travel Corporation does not accept responsibility for any travel or accommodation arrangements you may have made with another supplier before you have received final confirmation of your booking with us. Air Travel Corporation hereafter called The Company will take all reasonable care in making arrangements but acts solely as Agents for the Principal. We accept payments by debit card (no extra charge) and by credit card (2.5% charge).
3. The Company’s Obligations - The Company has done its best to ensure that the statements made in its web sites or brochures are correct, and we do our utmost to ensure that the holidays offered are properly arranged and that services, accommodation, car hire and organisations used are reputable. Nevertheless arrangements have to be made substantially in advance and difficulties can, occasionally arise. Accordingly, while The Company accepts liability for any loss you may suffer as a direct result of negligence of our employees, we do not accept liability for events, or the acts or omissions of people, outside our control. If you are unfortunate enough to suffer any such problems your holiday insurance may provide a measure of compensation.
4. Pricing - All prices quoted are in pounds sterling. Air Travel Corporation reserves the right to amend prices without prior notice.
Prices do not include, unless stated in writing, any tips or porterage of luggage at any airport or hotel, airport or departure taxes, hotel laundry expenses, meals, beverages, entrance fees, guide fees, city sightseeing tours fees, excursion fees, telephone calls and any items that are offered by the hotel, including the contents of room mini-bars or any other items not detailed on the hotel voucher.
5. Travel Insurance - Your attention is drawn to the fact that some of the circumstances, which might necessitate you cancelling your holiday, are ones that would entitle you to make a claim under insurance. In such situations this may reimburse the cancellation charges that The Company and it's Travel Provider/s would be entitled to charge. The Company does not directly offer Travel Insurance and is an appointed referer, links for which are available on our web sites. It is strongly reccomended travel insurance is purchased at the time of booking.
6. Descriptions - This is drawn from information provided directly by our suppliers. Air Travel Corporation cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes in facilities, which are not advised to us by our suppliers. Particular features or facilities in hotel descriptions form part of the hotel’s standard offering and their availability can not be guaranteed unless specifically requested by the client and confirmed by Air Travel Corporation in writing.
7. Cancellation By You - If you or any other member of your party wishes to cancel a holiday (or any part thereof) which is subject of a confirmed booking, notice of cancellation must be received by The Company in writing. This must be done by the person who accepted our Terms of Business, or in the event of a credit card booking the card holder, and a written receipt obtained. Please note that the policy of our suppliers varies so much that we have a general policy to cover all eventualities. Therefore, all arrangements booked through The Company are “NON REFUNDABLE” and are subject to 100 per cent cancellation fees, unless otherwise stated on our invoice and therefore insurance is most strongly recommended.
8. Cancellation By The Supplier - It may be that particular circumstances outside the control of The Company may result in the Travel Provider/s having to cancel your holiday. In the event of this being necessary, we will inform you as soon as possible, and will offer you the option of either an alternative holiday of at least comparable standard (if available) or a refund of all monies paid less the Company’s reasonable expenses. The particular circumstances to which this paragraph applies are Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failures or any other circumstances regarded as Acts of God. In any of these events The Company will apply a minimum administration charge of £75 per person. The Company may also cancel your holiday at any time after deposit payment of your confirmation invoice if you default in paying the balance due under that invoice by the requested date and no refunds will be made.
9. Amendments/Alterations by You – Normally amendments/alterations are not permitted once a booking is confirmed. If however, amendments are possible, an amendment fee over and above whatever our principle(s) charge is will be levied. The Company will apply a minimum administration charge of £75 per person in addition to any further charges made by the service provider/s. This will also apply in the event that you cancel your holiday due to Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, acts of terrorism, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failure, or any other circumstances regarded as Acts of God. If clients alter their reservations directly with the hotel, Air Travel Corporation MUST be notified immediately. If notification is not given, then the clients will be liable to pay the Hotel directly for any changes that have been made at the Hotel’s rack rates.
10. Alterations By The Travel Provider/s - Minor alterations may occur in the details of your holiday (for example aircraft flight times, change to hotel facilities), and The Company will notify you of such changes as quickly as possible once the Travel Providers/s have advised The Company. In the event that the Hotel cannot provide the booked accommodation, this may be due to the Hotel’s own over-booking and you will offered an alternative of the same standard or higher subject to availability. Delays caused by weather conditions, transport problems, strikes, industrial action or other circumstances outside of our control are regarded as minor alterations and no refund or compensation can be given in these circumstances. If any major material alteration becomes necessary, e.g. if the scheduled flight booked is changed by more than 12 hours, after your holiday/flight/car hire/accommodation/other service is booked, you have a choice of either:
A. Accepting the alternatives offered by the supplier.
B. Purchasing another holiday available from us.
11. Trade Fairs/Festivals – During Trade Fairs or other Special Events hotels often impose supplements or do not give the usual reductions, which means, that the price you pay may be higher than the hotel’s published rate. This can also happen at any period when rooms are very scarce.
12. Delays - Air Travel Corporation accepts no responsibility for additional expenses due to changes or delays in road, rail, sea or air services or indeed due to any other cause; all such expenses will have to be borne by the client.
13. Passports, Visas and Health Requirements - The clients shall be fully responsible for ensuring that all necessary travel documents such as passports, visas, ESTA and health documents are valid. The Company strongly advises clients contact the appropriate authorities for up to date information. The Company cannot accept any responsibility for any loss caused by incomplete and/or invalid personal documentation.
14. Disputes in Resort - If a client is dissatisfied with any aspect of his Hotel, this MUST be brought to the attention of the hotel management immediately and the Hotel management must be given adequate opportunity to rectify/resolve the situation from the outset. If the Hotelier or the Travel Provider/s local representative (if there is one available) cannot rectify/resolve the situation to the client’s satisfaction, Air Travel Corporation must be contacted at the earliest opportunity. If having taken the above action the client is still dissatisfied, complaints should be received in writing within 14 days of the clients return.
15. Travel Documentation - Tickets and other travel documentation are normally e-mailed to clients two weeks before departure or as soon as we receive the documents from the suppliers after full payment received from the client. Travel Documents can be sent by “Royal Mail Special Delivery” at your request for an additional £8.00 per booking. The Company accepts no liability for tickets delayed or lost in the post. Bookings made over the telephone within 14 days of travel an additional charge of £20.00 per booking may be applicable – our reservations clerk will advise you at the time of booking. It is imperative that all documentation is checked thoroughly and matches the client’s requirements. Any errors advised at a later date may be subject to an amendment fee.
16. Return/Onward Flight Confirmations – Some airlines still require that ONWARD / RETURN flights are reconfirmed 72 hours before departure. Clients must check-in at the appropriate airport/terminal at least 3 hours before departure, and must reconfirm the necessary flight with the airlines within the relevant period.
17. Special Requests – If you have any special requests, you must advise this at the time of booking. Although we endeavour to pass any reasonable requests to the relevant Travel Provider/s, these cannot be gauranteed and are subject to availability by the Travel Provider/s. Failure to meet any special requests will not be a breach of contract and will never form part of a condition of booking.
18. Check-in/Check-out times – Hotels have different policies regarding check-in and check-out times. As a general guidance check-in is around 3pm on the day of arrival and check-out is around 11am on the day of departure. If your flight arrives early or departs late you may wish to book one extra night to guarantee that you have the comfort of a room at all times.
All of these conditions laid down are in addition to those of our Principal(s) and cannot be altered unless in writing (see Cancellation By You). All reservations are subject to our terms of business and those of the travel provider/s; all arrangements for hotel accommodation and other services operated by person or bodies are made by Air Travel Corporation as agents only. Air Travel Corporation shall not be responsible for any damage, loss or inconvenience caused to clients as a result of such arrangements unless caused by Air Travel Corporation’s negligence. Air Travel Corporation disclaims any financial responsibility for the payment of goods or services, which are not stipulated on our documentation, unless authorisation has been obtained from our office in writing. All extras to services stipulated on our documentation must be collected directly from the client. Any amendments to our documentation should be backed up by written confirmation from our office and if the details on the documentation do not agree with the reservation you are holding, then this office must be contacted immediately.
Your contract is based on these terms of business and the booking conditions of the travel provider/s and is subject to English laws and jurisdiction. Air Travel Corporation disclaims any financial responsibility for the payment of goods or services, which are not stipulated on our documentation, unless authorisation has been obtained from our office in writing. E& O.E.
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